Contact Buy Bud Now
Need to reach the BBN team? Phone, email, live chat, mailing address — all the ways to get in touch with a real BBN customer service person, updated January 2026. Nearly a decade of BBN customer relationships means we take support seriously.
Ways to Reach Us
Phone Support
Real human on the line — the fastest way to resolve active order issues, get strain recommendations, or ask anything else.
604-616-8353Email Support
Best channel for detailed questions, wholesale inquiries, refund requests with photos, and anything that doesn't need a same-day response.
[email protected]Live Chat
Real-time chat with a BBN team member — best for quick questions, order status checks, and product recommendations during business hours.
Open live chat →Mailing Address
BBN's registered business address in Delta, BC. Used for formal legal correspondence and returns (contact us first before mailing anything).
Delta, BC V4K 1C9
Canada
What to include in your first message
To get you a fast and useful answer, please include: your order number (if the question is order-related), a clear description of the issue or question, and photos (if reporting damage, missing items, or a product quality concern). For strain recommendations, tell us what effects you're going for (uplifting, relaxing, sleep, pain), your tolerance level, and any strains you've enjoyed before — we'll match you to something from our current BC bud menu.
What We Can Help With
Response Times & Expectations
We aim to answer every phone call within a few rings during business hours, live chat near-real-time, and email within 24 hours seven days a week. Multiple Trustpilot reviewers specifically call out BBN's willingness to fix errors — for example, one customer wrote about forgetting to use a promo code and receiving a credit anyway. That's the operational culture we've built over nearly a decade.
If you don't hear back within 24 hours on email, please check your spam or junk folder first — sometimes replies get filtered incorrectly by email providers. If it's still not there, feel free to call 604-616-8353 or send a follow-up email. Nothing gets lost intentionally.
Same-Day Local Delivery Inquiries
BBN offers same-day local delivery for the Vancouver Lower Mainland including Vancouver, Delta, Richmond, Burnaby, Surrey, and surrounding areas. For questions about same-day delivery availability, cutoff times, delivery zones, and same-day fees, call 604-616-8353 or check the checkout page at the store. Cutoff times shift seasonally based on courier availability and order volume.
Wholesale, Media & Business Inquiries
For wholesale account setup, bulk supply questions, media requests, partnership inquiries, or licensed cultivator supply relationships, email [email protected] with "Wholesale," "Media," or "Partnership" in the subject line and we'll route your message to the right person. BBN has a decade of relationships with BC craft cultivators — we take supply-side inquiries seriously.
Legal & Compliance Requests
For legal notices, subpoenas, DMCA takedown requests, or other formal compliance matters, please send correspondence to Buy Bud Now, 5527 44 Avenue, Delta, BC V4K 1C9 and email [email protected] with "Legal Notice" in the subject line and include full documentation. See our Privacy Policy and Terms of Service pages for governing law and jurisdiction (British Columbia).
Ready to shop while you wait?
Head to the BBN store at West Coast Cannabis — $25 credit is already in your account, and 20OFFNOW gets you 20% off your first order.
Shop the new store →