Return & Refund Policy

How BBN handles refunds, replacements, damaged shipments, and product quality issues - including our specific Bitcoin refund process and own-brand product handling. This policy applies to all orders placed via buybudnow.co and buybudnow.net.

1. What qualifies for a refund or replacement

Buy Bud Now stands behind every product we ship. You are eligible for a replacement or refund if any of the following apply to your order:

• Product arrived damaged in transit (broken concentrate containers, crushed edibles, torn Mylar bags, punctured packaging with visible content loss).
• Wrong product shipped (you ordered Death Tuna and received a different strain, or you ordered CRFT vape flavor A and received flavor B).
• Missing items (an ordered item is not physically in the package).
• Product quality issue (visible mold on flower, harsh chemical taste on a concentrate, tampering evidence on manufacturer-sealed packaging).
• Package lost in transit (Canada Post has officially declared the package undeliverable after the 15-business-day tracing window).

2. What does not qualify

Cannabis is a controlled substance and Canadian health regulations prohibit resale of returned product. The following are not eligible for return, refund, or replacement:

• Product you don't personally enjoy (didn't like the terpene profile, effect wasn't what you expected, prefer a different strain).
• Product that "didn't feel strong enough" - cannabis effects vary substantially by individual tolerance, and BBN cannot verify personal outcomes.
• Product opened, partially consumed, or with broken tamper seals.
• Sale items and clearance products (all sales final on discounted product).
• Change of mind on a fully-received order.

3. Reporting timeframe

Any refund, replacement, or complaint request must be submitted to [email protected] or by phone at 604-616-8353 within 7 calendar days of the package's Canada Post delivery scan (or same-day local delivery timestamp). Requests submitted after 7 days may not qualify. Lost-package cases are handled separately and follow Canada Post's 15-business-day tracing window.

4. How to request a refund or replacement

Contact us via email at [email protected] or by phone at 604-616-8353 with the following information:

1. Your BBN order number (in your confirmation email).
2. The specific product(s) affected.
3. A clear description of the issue.
4. Photos: for damaged packaging, photograph the outer box, the inner Mylar bag, and the affected product. For quality issues, photograph the product itself clearly (in good light) and any manufacturer packaging.

Response time is typically under 24 hours by email, near-real-time by phone during business hours. Most cases are resolved within 48 hours of the initial contact.

5. Refund method and timing

Refunds are issued to the same payment method used for the original order whenever possible:

• Interac e-Transfer orders: refund via Interac e-Transfer to the sending bank account (typically arrives within 1-3 business days once initiated).
• Bitcoin orders: refund in Bitcoin to the wallet address you provide (typically 1 blockchain confirmation, 10-30 minutes).
• Account credit: at the customer's option, refunds can instead be issued as BBN account credit for faster resolution and no bank/blockchain processing delays. Account credit stacks with your 2% rewards and can be used on any future order.

Where replacement is offered instead of refund, the replacement product ships via free Xpresspost regardless of order total - you don't pay to receive replacement product.

6. Bitcoin refund considerations

BBN accepts Bitcoin, and we handle Bitcoin refunds accordingly. Because Bitcoin exchange rates fluctuate, the refunded BTC amount matches the Canadian dollar value of the original order at the time of refund - not the number of BTC originally sent. If you paid 0.001 BTC when Bitcoin was at $50,000 and receive a refund when Bitcoin is at $60,000, you'll receive approximately 0.00083 BTC (representing the same $50 CAD value). For customers who want protection against this rate fluctuation, we recommend requesting account credit instead.

7. Special circumstances

Certain situations fall outside standard policy and are handled case-by-case:

• Bulk order (half-pound / pound) issues: BBN typically requests to inspect the full remaining product before authorizing a replacement or refund, given the value involved.
• Own-brand product concerns (CRFT, Fun Guy, Highnosaurs): BBN handles quality concerns on our private-label products directly, typically resolving faster than third-party product issues.
• Address entry errors on the customer side: handled compassionately for first-time customers but not covered by BBN for repeat cases.
• Same-day local delivery issues: handled via the same 7-day reporting window; contact 604-616-8353 for fastest resolution.
• Chargebacks or disputes without prior contact: customers who initiate a chargeback with their bank before contacting BBN will have their account permanently closed regardless of the underlying issue's merit.